As a company based in Turkey, we take pride in our fast and reliable shipping policy. We know that shipping costs can sometimes be confusing, which is why we strive to provide transparent and understandable pricing policies.
We understand the importance of affordable shipping, which is why our prices are based on weight. This means that the more products you add to your basket, the lower the overall shipping cost will be. For example, purchasing two towels instead of one may result in a lower shipping cost overall.
By making our product and shipping prices clear and easy to understand, we hope to provide our customers with a hassle-free shopping experience.
OUR SHIPPING RULES
1 - Preparation Time:
Unlike a drop-shipping company, we have our own warehouse where we keep our products. Orders are typically prepared within 1-2 days and delivered to the courier company.
2 - Delivery Time:
We partnership via UPS and FedEx Express and our estimated delivery times are as follows: All Europe: 1-2 business days USA and North America: 2-3 business days Rest of the world: 3-4 business days.
3 - Delivery Issues:
We are responsible for your order until it reaches you. You will not be held accountable for any lost or damaged items.
Rest assured, we take full responsibility for your order until it is delivered to you accurately and securely. If your order is lost or damaged during transit, we will either refund your payment or send a new shipment.
Important note for delivery: To ensure that your order is processed correctly, please provide accurate contact information during checkout and avoid using a P.O.BOX.
4 - Customs and Taxes:
The buyer is responsible for any customs fees or taxes that their country may impose.
Purchase, it's important to note that any additional charges, such as customs fees, VAT and tax, are not included in the selling price of any product sold on ZEGSEN. Your purchase is strictly limited to the product price and shipping fee. To avoid any confusion, customers are responsible for any potential customs fees, VAT payments and country taxes that may apply.
Rest assured; we take all the necessary steps to ensure that your products pass through customs without any issues. Our shipping companies handle all the required notifications with customs, preventing any shipments from being held or stored in the country's customs office. To date, not our shipping and offer has been stuck or hiding at the customs of the country.
Rest assured that UPS and FedEx take care of any customs-related situations that may arise during the delivery process. You'll receive all the necessary information to handle the procedures by phone or email, meaning that you don't need to go anywhere to resolve the issue.
IMPORTANT: To ensure a speedy resolution, please provide the address and email you used when placing your order.
For detailed explanations, you can check our tax and vat page.
5 - Shipping Fees:
Shipping Fees and Costs for ZEGSEN Website Orders
At ZEGSEN, we offer fast and affordable shipping options for our worldwide customers. Expect the most competitive shipping rates in the market, with guaranteed delivery times of 2-4 working days. As you add more items to your cart, the shipping price becomes even more cost-effective.
We strive to offer fair pricing and net shipping costs for all our products, regardless of your location. While we do not provide free shipping, we ensure that every customer receives the same pricing on our products.
To maintain transparency, we provide a clear breakdown of our shipping fees, which are calculated based on the weight of your shopping basket. Rest assured that the shipping fee is the same for all customers worldwide.
If you're curious about our shipping costs, feel free to check out our competitive rates and see for yourself on your order cart.
Thank you for choosing us. Feel free contact us.