Promotional Towels Salmon

Our Comprehensive Product Description Policy

At our company, transparency and honesty are at the core of our values. We believe in providing our customers with accurate and reliable information, so what you see in our product descriptions and photos is precisely what you will receive.

To ensure that we sell our products as intended, we provide detailed information such as net measurements, weight, material features, and plus-minus aspects, along with high-quality photos and videos. We understand that sizes and measurement habits differ among countries, so we make sure to specify measurements in all units. We suggest that you review the product detail pages before making your purchase to avoid any confusion.

Additionally, it is essential to consider that the product colors may not be consistent due to the screen brightness of the device you are using to view the product photos. There may be slight variations in color tones that are difficult to detect. We recommend that you take note of this and view your devices in standard screen settings to achieve the best viewing experience.

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@zegsen.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@zegsen.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period.

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@zegsen.com.

Shipping Details

Shipping Policy

As a company based in Turkey, we take pride in our fast and reliable shipping policy. We know that shipping costs can sometimes be confusing, which is why we strive to provide transparent and understandable pricing policies.

We understand the importance of affordable shipping, which is why our prices are based on weight. This means that the more products you add to your basket, the lower the overall shipping cost will be. For example, purchasing two towels instead of one may result in a lower shipping cost overall.

By making our product and shipping prices clear and easy to understand, we hope to provide our customers with a hassle-free shopping experience.

OUR SHIPPING RULES

1 - Preparation Time:
Unlike a drop-shipping company, we have our own warehouse where we keep our products. Orders are typically prepared within 1-2 days and delivered to the courier company.

2 - Delivery Time:
We partnership via UPS and FedEx Express and our estimated delivery times are as follows: All Europe: 1-2 business days USA and North America: 2-3 business days Rest of the world: 3-4 business days.

3 - Delivery Issues:
We are responsible for your order until it reaches you. You will not be held accountable for any lost or damaged items.

Rest assured, we take full responsibility for your order until it is delivered to you accurately and securely. If your order is lost or damaged during transit, we will either refund your payment or send a new shipment.

Important note for delivery: To ensure that your order is processed correctly, please provide accurate contact information during checkout and avoid using a P.O.BOX.

4 - Customs and Taxes:
The buyer is responsible for any customs fees or taxes that their country may impose.

Purchase, it's important to note that any additional charges, such as customs fees, VAT and tax, are not included in the selling price of any product sold on ZEGSEN. Your purchase is strictly limited to the product price and shipping fee. To avoid any confusion, customers are responsible for any potential customs fees, VAT payments and country taxes that may apply.

Rest assured; we take all the necessary steps to ensure that your products pass through customs without any issues. Our shipping companies handle all the required notifications with customs, preventing any shipments from being held or stored in the country's customs office. To date, not our shipping and offer has been stuck or hiding at the customs of the country.

Rest assured that UPS and FedEx take care of any customs-related situations that may arise during the delivery process. You'll receive all the necessary information to handle the procedures by phone or email, meaning that you don't need to go anywhere to resolve the issue.

IMPORTANT: To ensure a speedy resolution, please provide the address and email you used when placing your order.

For detailed explanations, you can check our tax and vat page.

5 - Shipping Fees:

Shipping Fees and Costs for ZEGSEN Website Orders

At ZEGSEN, we offer fast and affordable shipping options for our worldwide customers. Expect the most competitive shipping rates in the market, with guaranteed delivery times of 2-4 working days. As you add more items to your cart, the shipping price becomes even more cost-effective.

We strive to offer fair pricing and net shipping costs for all our products, regardless of your location. While we do not provide free shipping, we ensure that every customer receives the same pricing on our products.

To maintain transparency, we provide a clear breakdown of our shipping fees, which are calculated based on the weight of your shopping basket. Rest assured that the shipping fee is the same for all customers worldwide.

If you're curious about our shipping costs, feel free to check out our competitive rates and see for yourself on your order cart.

Thank you for choosing us. Feel free contact us.

ZEGSEN