Shipping Policy

To provide our customers with a hassle-free shopping experience, we make our product and shipping prices clear and easy to understand.

OUR SHIPPING RULES

Preparation Time:

As a non-drop-shipping company, we have our own warehouse where we keep our products. Orders are typically prepared within 1-2 days and then delivered to the courier company.

Delivery Time:

We partner with UPS and FedEx Express, and our estimated delivery times are as follows:

Delivery Issues:

We take full responsibility for your order until it reaches you. Therefore, you will not be held accountable for any lost or damaged items.

If your order is lost or damaged during transit, we will either refund your payment or send a new shipment. Please note that to ensure that your order is processed correctly, provide accurate contact information during checkout and avoid using a P.O.BOX.

Delivery Zones:

Our Worldwide Delivery: Fast and Reliable

We pride ourselves on providing fast and reliable delivery across the globe. Unlike other companies, we don't limit ourselves to specific regions. Our objective is to ensure that our products are available to everyone, no matter where you are located. Whether you live in New York, Alaska, Ukraine, or New Zealand, we'll deliver your orders right to your doorstep.

Shipping Fees:

ZEGSEN - Providing Worldwide Competitive Shipping Prices At

ZEGSEN, we prioritize providing fast and efficient shipping services to all our customers worldwide. In order to ensure equal and fair shopping opportunities, we separate our product fees and shipping fees. Our shipping prices vary based on the weight of your basket, which means that the shipping fee for 4 towels and 1 towel may be the same. Make sure to check your cart for our competitive and weight-based shipping prices.

Dispelling the "Free Shipping" Myth Once and for All

Free shipping is the marketing strategy used by many retailers to lure in customers. However, this can be misleading and may cause you to pay more for your products.

Shipping costs are usually included in the product price, and as you add more products to your cart, the cost of free shipping on products will be continuously added to your order. In contrast, weight-based shipping ensures that the cost per item decreases as the basket becomes heavier. This means the product is more affordable and you don't have to worry about extra shipping costs.

For instance, let's say you buy 3 towels, 1 of which costs $5 and 1 kg of which costs $15 for shipping, you will pay a total of $30 for the product and shipping costs. However, if you choose free shipping, you might have to pay extra money. For example, if the price of 1 towel is $20 including free shipping, you buy 3 towels for $60 and you will fall into the trap of marketplaces and sellers, because they will only pay $15 shipping for 3 towels. And you'll pay an extra $30.

Free shipping tricks are also used for orders over 35 USD or more, just to prevent customers from falling into this trap. In this way, you will be deceived into paying more money, thinking that you are getting free shipping. Some companies even keep the initial entry price very low for products for which the second and third product purchases are very high.

To sum it up, you always pay the shipping fee, whether it is free shipping or weight-based shipping. No seller will cover this. So why continue to pay more with the FREE SHIPPING LIE? It's your choice.

In conclusion, free shipping is a major trap. You are never sure how much you are paying for the product, and you always end up paying extra without knowing the shipping cost.

At ZEGSEN, we believe in fair trade and transparency. We set our shipping costs clearly for all countries without adding any profit margins. By choosing us, you can save money and ensure a fair shopping experience.

Customs and Taxes:

Understanding the Vat, Tax, Customs Costs of zegsen.com

The buyer is responsible for any customs fees or taxes imposed by their country. To avoid any confusion, customers are responsible for any potential customs fees, VAT payments or country taxes that may apply.

What Happens if I Encounter Customs Issues When Purchasing Products?

Rest assured; we take all the necessary steps to ensure that your products pass through customs without any issues. Our shipping companies handle all the required notifications with customs, preventing any shipments from being held or stored in the country's customs office.

To date, no our shipping and offer has been stuck or hiding at the customs of the country.

In most cases, you won't have to pay VAT from customs for your products. However, keep in mind that you may be required to pay possible country taxes, which can vary from 5% to 18%.

The customs preference of each country varies; for instance, the USA, the Singaporean government does not charge any taxes, while the Canadian government applies VAT to products over 20 CAD on the invoice.

Who Handles Customs Issues in My Order?

If you're worried about customs concerns during the delivery process, don't be. UPS and FedEx will take care of any related issues that may arise on your behalf. They will provide you with all the necessary information via phone or email to handle the necessary procedures.

This means that you won't need to go anywhere to resolve the issue. To ensure a quick resolution, please provide the same address, phone and email you used when placing your order.

Thank you for choosing ZEGSEN. Feel free to contact us.