Taxes and Customs Fees

Customs and Taxes:

Understanding the Vat, Tax, Customs Costs of zegsen.com

The buyer is responsible for any customs fees or taxes imposed by their country. To avoid any confusion, customers are responsible for any potential customs fees, VAT payments or country taxes that may apply.

What Happens if I Encounter Customs Issues When Purchasing Products?

Rest assured; we take all the necessary steps to ensure that your products pass through customs without any issues. Our shipping companies handle all the required notifications with customs, preventing any shipments from being held or stored in the country's customs office.

To date, no our shipping and offer has been stuck or hiding at the customs of the country.

In most cases, you won't have to pay VAT from customs for your products. However, keep in mind that you may be required to pay possible country taxes, which can vary from 5% to 18%.

The customs preference of each country varies; for instance, the USA, the Singaporean government does not charge any taxes, while the Canadian government applies VAT to products over 20 CAD on the invoice.

Who Handles Customs Issues in My Order?

If you're worried about customs concerns during the delivery process, don't be. UPS and FedEx will take care of any related issues that may arise on your behalf. They will provide you with all the necessary information via phone or email to handle the necessary procedures.

This means that you won't need to go anywhere to resolve the issue. To ensure a quick resolution, please provide the same address, phone and email you used when placing your order.

Thank you for choosing ZEGSEN. Feel free to contact us.